IT Organizational Change Specialist

Job Overview

Job Description

IT Organizational Change Specialist for top global law firm in Washington, DC. This is a hybrid position. This role establishes and delivers a consistent organizational change management methodology and communications strategy for Firm-wide technology programs and initiatives. The IT Organizational Change Specialist, in close coordination with IT leadership, is responsible for executing change management strategies, training/adoption programs, and communication campaigns to advance the Firm’s technology products and services. This individual plays a critical role in helping to foster engagement among IT team members and across end-user groups, building culture within IT, and enabling the success of the IT strategy.
Duties: Strategy & Planning: Develops/maintains/operationalizes standardized organizational change management (OCM) methodology/toolkit that meets the needs of the Firm, including approaches for identifying stakeholders, evaluating change impacts, managing communications, developing and delivering end-user training, and managing stakeholder resistance and change management risks. Educates/coaches leadership, project teams, sponsors, and functional leaders on change management principles, methods, and tools, along with their roles in a change process. Drives employee change adoption by initiating/planning/implementing/deploying OCM support for IT projects and initiatives. This includes the budgetary and quality control activities specifically associated with OCM. Coordinates with IT project managers and team leaders to incorporate OCM considerations into project and program planning and execution efforts. Identifies/mobilizes/manages resources within and outside of the IT organization to support technology change initiatives. Partners with IT Transformation Management Office to incorporate OCM methods and plans into program projects and initiatives. Operational Management: Institutionalizes an OCM capability throughout the lifecycle of technology projects (from inception through project closure) to advance user adoption and enable change. Leads the deployment of OCM training to leadership, management, and employees to support their role in change initiatives, utilizing a training curriculum consistent with the established OCM methodology. Maintains a regular communication cadence with IT leadership to achieve alignment and visibility into initiatives impacting employees. Leverages best practices and gathers regular feedback from stakeholders to continuously improve OCM methods and tools to achieve the goal of efficiently and effectively advancing IT projects and initiatives.
Position Requirements: Bachelor’s degree required; Master’s degree preferred. Prosci or other formal change management certification(s) preferred. Must have at least 5 years of relevant work experience. Demonstrated ability to design, build, and lead a change management office, incorporating best practice methodologies, processes, and tools. Demonstrated experience managing complex technology programs with multiple stakeholders. Demonstrated ability to establish strong rapport and credibility with cross functional teams across the organization. Experience with analyzing and supporting organizational change, including developing support strategies, tactics, and plans from ideation through execution. Experience with IT communications, training, stakeholder assessments, and project execution support. Experience with project and program management disciplines, methodologies, and processes. Familiarity with the functioning of a program management office and governance frameworks. Familiarity with IT service management disciplines and processes. Law Firm experience a plus. Ability to engage and deliver value to diverse functional areas and needs across the Firm. Highly motivated with the ability to operate entrepreneurially with creative-thinking skills. Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions. Senior leadership and C-suite presentation experience. Salary is commensurate with experience.