IT Business Relationship Manager

Job Overview

Job Description

IT Business Relationship Manager for prominent global law firm in Washington, DC. This is a hybrid position. The Business Relationship Manager is a trusted advisor and principal liaison between IT and stakeholder groups across the Firm. This role supports IT demand management and is responsible for proactively identifying, shaping, and prioritizing strategic technology requirements. This individual engages across the lifecycle of IT solution delivery - actively participating in Firm / IT strategic planning activities, informing IT solution design and build activities to preserve alignment with Firm needs, and supporting organizational change management / readiness efforts to drive adoption of new technology solutions.
Duties: Maintains deep understanding of the strategic objectives/processes/unique needs/requirements of functional areas this role supports. Advises stakeholders on IT vision, strategy, and roadmap to establish awareness, drive technology acumen, and help shape desired technology solutions. Collaborates to spot Firm-wide trends and identify opportunities to work across departments/practice areas to break down business silos. Partners closely with IT leadership and functional teams to share Firm requirements/insights, inform priorities/budget/resourcing. Leads the intake, justification, business case development, and scoping of new project / technology requests. Preserves interactions between IT and functional groups across the Firm to maintain a continuing relationship and a shared vision. Proactively engages stakeholders to establish forward-looking, strategic IT planning. Formalizes the intake of Firm / stakeholder technology needs and actively engages in IT demand management evaluation and planning. Escalates items not receiving appropriate attention, including approvals, projects, and issues. Participates in IT governance processes to support and balance prioritization across other Firm and IT needs. Informs and supports the development of standards and templates for project scoping and justification, requirements definition, functional and technical designs, process flow diagrams, system / user acceptance test scripts, and other materials as needed. Leads business / functional requirements definition with Firm stakeholders for critical projects and initiatives.
Position Requirements: Bachelor’s degree required. Must have at least 7 years of relevant work experience. Demonstrated experience in strategic technology planning. Proven success leading the prioritization of multiple strategic objectives. Demonstrated experience with organizational change management. Strong familiarity with project and program management disciplines, methodologies, and processes. Familiarity with the functioning of a program management office and governance frameworks. Law Firm experience a plus. Proven ability to build and maintain strong working relationships with the C-suite and represent the voice of the customer. Strong customer service orientation in combination with persuasive skills and diplomacy to lead change and guide decisions. Proven analytical and problem-solving skills. Ability to appropriately prioritize and execute tasks in a fast-paced, service intensive environment. Effective written and interpersonal communication skills. Ability to conduct research into project and portfolio management issues and products as required. Salary is commensurate with experience.