Client Services Manager/Practice Management - fully remote

Job Overview

Job Description

Client Services Manager/Practice Management fully remote for top tier law firm.
This position is responsible for working closely the Executive Committee, Management Committee, and Team Leads to drive and support the strategy of the Firm and its focus areas. Overall focus includes ensuring effective administration, business operation, and project management of various firm and focus area initiatives.
**Ideal candidate has proven experience building and managing a team assigned to focus areas to accomplish functional responsibilities; strategic planning activities; financial and budget management for client work; workload and staffing management and other duties as needed. This position reports to the Executive Director and Managing Partner.
Duties: Assist Managing Partner in developing strategic goals for Firm growth and development. Manage processes in the development of business and client satisfaction plans for client teams, and work with the Managing Partner and Executive Director in the management and operational oversight necessary to implement the Firm’s business strategies.
In consultation with the Managing Partner and Executive Director, identify and communicate quality assurance requirements related to the process of recruitment, assessment, selection, and evaluation of client teams. Develop and manage performance, staffing, and budget plans to support Firm growth. Identify and analyze performance trends compared to plans and assist the Client Team Leads and Focus Area Leads in managing toward the achievement of performance expectations. Provide leadership to identify operational issues and requirements related to design, implementation, and performance of client team dynamics and operational processes. Identify problems, develop, and implement improvements and or modifications.
Facilitate communication with client teams and assist in the development and implementation of initiatives to achieve objectives, enlisting support and involvement of appropriate Firm resources (Marketing, IT, Finance, HR, etc.).
Organize support staffing and processes to ensure effective staffing ratios with teams, in support of timely, cost-efficient legal operations and Firm standards. Identify and communicate quality assurance requirements related to the process of recruitment, assessment, selection, and evaluation of client teams.
Facilitate the communication of team plans, strategies, and issues to all team members. Oversee and manage the administrative requirements of all teams, including development and preparation of reports, processing of forms, including performance evaluations, and producing information as required by Firm policies and practices.
Work with the Managing Partner to provide overall support for implementation/management of strategies, policies and performance measurement toward the achievement of Firm objectives.
Position Requirements:
• Bachelor’s degree required, 7+ years of experience working in a law firm or other professional services organization. Strong related experience managing people/teams in a fast-paced environment. Demonstrated project management skills. Experience with database systems including ViGlobal, Microsoft Office Suite. A broad range of experience in planning, budgeting, and operational management. Excellent written and verbal communication skills. Demonstrated experience in developing and implementing strategic business plans. Excellent organizational skills, pro-active, innovative, and forward thinking. Possess strong business judgment. Strong understanding of finance and measures of performance. Solid understanding of management best practices. Excellent organizational and leadership skills. Must be technology-adept and have excellent computer skills with Microsoft Office. Outstanding attention to detail.
Salary is commensurate with experience. $95k $170k
This position is 100% remote.