SMS Channel Support Engineer

Job Overview

Job Description

Nair Systems is currently looking for for SMS Channel Support Engineer for our UAE operations with the following terms & conditions.
Experience & Skills
• Minimum 5 7 years of experience in IT sector in a similar role.
• Worked in any banking sector within IT development or channels platforms.
• Experience in Linux/Unix OS.
• Experience in SDLC and Methodologies.
• Experience in Team Work.
• Experience in any of programming languages like Java/C++/HTML/Javascript/CSS.
• Experience in SQL/Oracle Database.
• Excellent troubleshooting skills.
• Very good communication skills.
Key Accountabilities of the role
• SMS Channel Support Engineer Ensure assigned systems of responsibility to be available 24/7 to Bank’s customers with high level of availability, performance and application security without any business impact or financial loss.
• Provide technical operational support and issues and problems resolution for assigned systems
• Deliver IT projects and tasks assigned for the agreed scoped business requirements, within planned budget, and planned time
• Comply with Bank’s IT processes, and procedures.
• Ensure business continuity by conducting periodic system health check, DR rehearsal, security updates, technology updates, backups, hardware maintenance, software maintenance, license maintenance, and technical design improvement to assigned systems
• Support requests of information, dashboards, MBLs and adhoc reports related to assigned systems.
• Maintain the service level of vendors support and quality of development.
• Improve awareness and keep knowledge up-to-date about supported systems and related IT technology solutions.
Role Purpose:
• Provide technical expertise for IT systems related to SMS system.
• Articulate and document business requirements for projects, change requests etc.
• Manage vendor service level and quality of development.
• Provide business with required technical support, assessments, and reports.
• Propose technical recommendations and improvements
• Mitigate risks and close audit points if any on the applications and processes.
• Provide technical support for multiple initiatives and track projects/BAU requests/ CRs to closure.
• Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.
• Understand the latest technology trends and provide improvement suggestion in the products.
• Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality
• Provide periodic reports and monthly updates on the ongoing initiatives to business and PMO.
• Follow-up with service teams/vendors for support issues and respond quickly to service tickets in a timely manner.
• Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.
• Support go-live’ and post go-live’ activities for projects and any releases to production.
Joining time frame: (15 - 30 days)
The selected candidates shall join Nair Systems -UAE and shall be deputed to one of the Banks in UAE.
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at