Admin Processor

Job Overview

Job Description

Admin Processor needs 1 year in telephone customer service or related experience

Admin Processor requires:
1 year in telephone customer service or related experience
Excellent communication skills
Knowledge of the use of PCs and related software
Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.
Position requires sitting for long periods of time and considerable handling of paperwork, telephones, as well as keyboarding requiring repetitive motions with fingers

Admin Processor duties:
Responds to telephone inquiries and complaints using standard scripts and procedures
Answers questions regarding child support payments posting, payments disbursement, and account histories.
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Maintains updated records and logs.
All other duties as assigned