Account Manager

Job Overview

Job Description

Account Manager needs 5+ years business experience, preferably in provider relations, or sales/account management in the health care field

Account Manager requires:
5+ years business experience, preferably in provider relations, or sales/account management in the health care field
Ability to work independently and set agenda for area of responsibility including prioritization of work, scheduling, tasks and projects
Ability to work constructively under pressure and think analytically in regards to operations and administrative processes
Ability to efficiently and effectively manage the details of numerous customers simultaneously and properly set expectations with customers and follows-through on execution to completion
Excellent verbal and written communication skills, customer service skills, and ability to maintain composure and professionalism in stressful situations
Strong proficiency in Microsoft Word, Excel, and PowerPoint.
Account Manager duties:
Serve as day-to-day contact with Key Account provider groups with a focus on issue resolution and relationship development
Proactively connect with internal cross-functional teams to identify issues before Key Accounts escalate
Partner internally to develop appropriate communications for Key Accounts around critical changes, system updates, etc. to ensure ongoing awareness and accountability
Participate in cross-functional meetings as needed to drive issue resolution
Develop and present timely business reviews, per contractual requirements, to Key Accounts