Remote Call Center Jacksonville, FL

Job Overview

Job Description

Remote Call Center needs 2+ years’ experience
Remote Call Center requires:
Must be in Jacksonville, FL
Shifts: 12:30pm-9:00pm, 1:30pm-10:00pm, 2:30pm-11:00pm and 3:30pm-12:00am - Sunday-Thursday or Tuesday-Saturday schedule
Minimum of 25mbps upload and 25mbps download
Windows 10 on computer
Must have modem connection
Must be hardwired to your computer via Ethernet cable Home computer, monitor and headset that will allow agent to answer calls.
Must have USB headset that is Avaya compatible for incoming customer interactions

Remote Call Center duties:
Answer phones from potential and existing customers; ask specific questions to determine need and then transfer to the appropriate dept.
Document calls