Quality Analyst

Job Overview

Job Description

 

Quality analyst ensure that agents provide quality service in line with organizational objectives.Optimized quality assurance will increase agents’ efficiency through behavior modification, enhance the quality of service to customers and improve close rates. Minimum 3 years experience and graduation required. Sme can also apply. Candidates who worked as sme or sr associate with good knowledge of team handling can apply.QA roles and responsibilities include call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.Evaluation forms are living documents and should not be set in stone. As the call center quality assurance process matures, improvements will be identified and the forms will evolve.More information about this Quality Analyst JobPlease go through the below FAQs...

Contact: 96 208 27 227

Send Resume to hr @ inspireglobalsolution . com

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