Admin Call Center

Job Overview

Job Description

Call center needs 1 year medical insurance or medical office experience

Call center requires:

MS Office

10-key by touch.

medical insurance or medical office experience

Excellent verbal and written communication skills.

Ability to communicate clearly and confidently
Ability to multi-task
Ability to analyze new situations and apply problem-solving skills
Ability to relate to the customer
Ability to remain calm under pressure
Ability to adapt to and incorporate new technologies
Ability to learn from past mistakes (and Successes!)
Ability to manage time effectively

Call center duties:

Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.

Provides clear and concise information about the status of a claim or Medicaid members

Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider..