Senior Manager/Head - Training

Job Overview

Job Description

The role works in close collaboration with Operations, training and Restaurant Excellence teams of
the company and Franchise and would require travelling to restaurants across the country.
• Responsible for the design and implementation of a learning and development strategy for Assistant
Restaurant General Manager (ARM) to Above Restaurant Leaders (ARLs) in line with the business
strategy to address the short-term and long-term needs of the organization.
• Make sure the LMS platform is Relevant, Easy and Distinctive. Continue to benchmark against
competition to ensure our training plans are competitive.
• Partner with Franchise teams to drive 100% store management compliance and ensure a healthy
percentage of cross trained team members.
• Partner with Franchise Training teams to ensure 100% accuracy in GEM and training matrix.
• Culture
o Defining and implementing processes and systems that will support the creation of a strong
heart led performance culture; support and advise Ops team in the implementation of the
right practices.
o Support and partner in driving the Diversity, Equity & Inclusion agenda through various
initiatives
• Compile workforce analytics to develop people insights, sharing in HR/Training Council.