Voice and Non Voice Process

Job Overview

Job Description

Voice Process

• Answering customer enquiries over the phone
• Handling customer complaints and resolving issues and conflicts
• Providing customer support and guidance
• Promoting the company’s products and services
• Engaging customers in positive conversations
• Upselling other products to customers.

Non Voice Process

• Analyzing customer data: Analyzing customer data to gain insights into their needs.
• Performing data entry tasks: Entering customer information into a database in an accurate and timely manner.
• Processing customer requests: Processing customer requests by researching and following up.
• Executing customer queries: Executing customer queries while ensuring the highest level of customer satisfaction.
• Maintaining customer relationships: Developing and maintaining customer relationships to ensure long-term loyalty.

Call : 99003 27273

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