Senior Enterprise Messaging Engineer

Job Overview

Job Description

Senior Enterprise Messaging Engineer for powerhouse global law firm in Washington, DC. *This is a hybrid role with some in office work. This role teams with professionals who architect, design, build, maintain, and support global enterprise messaging solutions focusing on email and messaging, and archival and retention. This position supports the full system lifecycle of enterprise messaging solutions and participates in requirements gathering sessions, design, development, testing, deployment, support, maintenance, and potentially retirement/replacement. The ideal candidate has a combination of technical expertise and strong customer focus, communication skills, and a desire to prevent/resolve issues by delivering a gold-standard experience.

Duties: Support end-to-end management of enterprise messaging portfolio, including strategic planning through operational support and maintenance. Support delivery of enterprise messaging solutions to maintain alignment with requirements/objectives for internal/external global communications. Support application/configuration of policies/requirements into the Enterprise Messaging solutions, with ongoing maintenance/support. Support maintenance of enterprise messaging technology footprint. Ensure messaging systems are properly configured, highly available, scalable, and secure. Support enterprise messaging team ensuring messaging systems are compliant with regulations/standards. Day-to-day administration of enterprise messaging related systems and operational processes, including user account and lifecycle management across services, mailbox provisioning, archive/retention support, and mail management across devices. Support delivery of enterprise messaging operations and escalation support to function smoothly and economically with primary emphasis on business effectiveness, availability, stability, and reliability. Support response for messaging related issues or outages, partnering with the IT Help Desk as extended, tiered support. Lead development/maintenance of documentation for the messaging systems. Continuous process development support and improvement of enterprise messaging solutions, actively measuring/improving the user experience.

Position Requirements: College degree, ideally in Computer Science, Information Systems, or similar technical area. Technical certification preferred - Microsoft cloud related certifications. Must have at least three years of relevant experience, ideally in a large Law Firm. Demonstrated experience improving the user experience, ideally with a large Law Firm. Experience deploying solutions to non-technical office workers/professionals. Experience with messaging protocols (e.g., SMPTP, POP3, IMAP, MAPI).Experience in the lifecycle management of global, multi-tenant enterprise messaging systems, with strong expertise in the hosted services (e.g., Exchange Online). Experience in the design and architecture of enterprise messaging systems and services, inclusive of archival and document retention capabilities. Experience with cloud ecosystems incorporating, applications and solutions across platforms and devices (e.g., Microsoft 365). Understanding of information systems management, including planning, budgeting, and implementing system integration projects. Understanding of messaging security and compliance requirements. Strong service orientation, with understanding of the importance of developing effective working relationships. Ability to effectively communicate and interact with a wide range of users with different levels of technical expertise. Attention to detail. Must be highly motivated, analytical, organized, and efficient. Strong problem solving, design, coding, and debugging skills. Flexibility for on-call duties for IT emergencies outside of business hours. Salary range is $112k - $158k.