Technical Coordinator

Job Overview

Job Description

POSITION OVERVIEW:

The primary purpose and function of the technical coordinator is responsible for ensuring that a production and project run smoothly. Technical coordinators is responsible often the glue that holds everything together. You should ensure that all of the different elements of a productions are where they need to be at the right time. This requires an understanding of how each element fits into the larger picture so that they can anticipate any potential issues that might arise before, during and after production. The ideal candidate will have expertise in testing, UI/UX design, and system management.

ROLE AND RESPONSIBILITIES:
• Monitoring and Tracking: Monitor the progress of tasks and ensure they align with project timelines. Conduct regular check-ins ensuring that all processes and procedures are followed according to company standards, and discuss progress, address issues, and adjust plans as necessary.
• Keeping up with new technology in their field of expertise so that they can recommend new products and services to clients.
• Coordinating with other departments to ensure that projects meet their deadlines and budgets.
• Handling customer service issues for the department by scheduling appointments, answering questions about products and services, and resolving concerns (e.g. Install and configure operating systems and applications)
• Training new employees on the job or reviewing their work to ensure that they are performing tasks correctly.
• Providing support with vendors to ensure that all materials are available when needed.
• Providing support to employees who use the equipment or software they are supporting. Train customers on proper use of systems and software
• Serve as the primary point of contact for all technical inquiries, requests, and issues.
• Respond to customer inquiries in a prompt, professional, and courteous manner.
• Log, track, and document all customer interactions in the company’s ticketing system.
• Escalate complex or high-priority issues to senior staff or management as needed.
• Research solutions to customer problems and follow up with customers to ensure satisfaction.
• Assist customers with troubleshooting hardware, software, and networking issues.
• Configure and test computer systems and peripherals according to customer specifications.
• Perform regular maintenance and updates on systems and software.
• Risk Management: Monitor network activity and performance. Proactively address issues that could impact project timelines or quality.
• Documentation: Generate and keep detailed records of reports on technical support metrics, project plans, task assignments, progress updates, and any changes made (e.g. Minutes of Meeting).
• Task Allocation: Assign tasks to team members based on their skills, experience, and current workload. Ensure that all team members understand their responsibilities and deadlines.

PREFERRED SKILLS:
• Experience with agile development methodologies
• Familiarity with web development technologies (HTML, CSS, JavaScript, etc.)
• Knowledge of database management systems
• Excellent communication, interpersonal and listening skills
• Knowledge of database management systems
• Administrative Writing Skills
• Verbal Communication
• Professionalism
• Excellent organizational, attention to details and multitasking abilities.
• Teamwork
• Working knowledge of multiple programming languages
• Experience with web development
• Experience managing multiple projects
• Customer service experience

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
• Bachelor’s degree in computer science, information technology, or related field
• 3-5 years professional experience as Technical Coordinator or technical support and coordination and/or similar role
• Proficiency in software testing methodologies and tools
• Knowledge of UI/UX principles and best practices
• Experience with system administration and maintenance
• Exceptional analytical and problem-solving skills
• Ability to learn new software and systems quickly
• Strong written and verbal communication skills

Note:
**Only applicants who are locally available here in Qatar and matches the qualifications will be shortlisted for an interview.**

Application deadline: July 31, 2024