Manager Renewals Management

Job Overview

Job Description

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Mentor and provide support for a team of direct report Renewal Managers
• Monitors and drives all performance goals
• Answers, evaluates and prioritizes escalated customer concerns from accounts in assigned customer segments
• Ensures that employees are resolving conflicts and providing solutions to customers in a timely manner
• Periodically evaluate “big picture” themes and patterns. Assist in driving resolution cross-functionally to prevent larger issues from occurring
• Collaborates with leaders across the company such as Customer Success, Support, Sales and Finance teams
• Prepares weekly reports and leads weekly staff meetings
• Participates in hiring of new team members
• Performs any HR related administrative tasks
• Addresses any performance management issues with employees
• Seek and take action on improvement opportunities
• Mentors, coaches, and develops employees
• All other duties as assigned
 

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